Policy and Procedures Manual - Table of Contents
Table of Contents
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Introductory Section:
Introduction
Some Facts About Our Firm and the Broker
Organization of the Office:
Agency
Board of REALTORS®
Broker - Appointments With
Broker - Assistance From
Commissions – Taking Back a Note in Lieu of Cash
Commissions - Payment to Sales Associates
Commissions - Offset for Expenses
Commissions - Agreement with Other Brokers
Commissions - Legal Action to Collect
Commissions - Schedule of Rates Charged
Conduct - Professionalism in the Office
Cooperation
Disputes - Arbitration of
Disputes - between Buyer and Seller
Education
Expectations
Expenses - The Company Will Provide
Expenses - The Sales Associate Will Provide
Messages
In or Out Board
Internet – Company Website
Library
Office - Equipment and Supplies
Office - Forms
Office - Hours of Operation
Office - Housekeeping
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Organization of the Sales Associates:
Absence - Compensation to Another Sales Associate
Advertising
Internet – Associates’ Websites
Newspaper - Ad Copy to Seller
Newspaper - Ad Promises
Newspaper Advertising - Display
Social Media
Appointment Calendar
Appointments
Attitude
Automobile
Automobile - Insurance
Business Cards
Caravan
Checks
Checks - Return of
Confidentiality
Discrimination
Expenses
Floor Time
Independent Contractor
Integrity
Internet – Associate Websites
Keys
Listings
Listings - Files
Listings - Servicing Suggestions
Listings - Term
Personal Assistants - Employees of the sales associate
Personal Sales and Purchases
1. Full Disclosure
2. Commission to the Office
Referrals - Out of Town Brokers
Referral Fees - Inter-Office
Sales Contracts
Sales Meetings
Sales Kit
Sexual Harassment
Specialization
Signs and Lockboxes
Smoking
Specialty Advertising
Teams
Telephone - Answering
Telephone - Long Distance Calls
Telephone - Personal Calls
Thank You Cards
Time Off
Organization of the Employees:
Contract Files
Files
Hours
Office Appearance
Secretary
Supplies
Telephone Answering
Time Off - Doctor's Appointments
Time Off - Holidays
Time Off - Personal Business
Time Off - Sick Time
Time Off - Vacation Time
Independent Contractor Agreement
Commission Addendum
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